Patient Privacy Policy

1. Information We Collect

To schedule and facilitate your clinical consultations, we collect only essential information:

• Identity details: Patient name, age, and gender.
• Contact details: Mobile phone number and city of residence.
• Clinical information: Primary condition or reason for visit (such as Rheumatoid Arthritis, Lupus, Gout, or joint pain) and visit category (new patient or follow-up).
• Appointment records: Chosen appointment date, session, attendance, and clinic notes.

2. How We Use Patient Information

Your data is used solely for healthcare coordination and clinic management:

• To allocate and manage your OPD consultation slot.
• To prioritize urgent cases and clinical emergencies appropriately.
• To send booking confirmations, status updates, and clinic reminders via WhatsApp and SMS.
• To maintain medical documentation required under National Medical Commission (NMC) regulations.

4. Data Security and Access Controls

All communications and appointment databases are secured using standard SSL/TLS encryption. Access to patient records is strictly restricted to Dr. Bindhyachal Kumar Gupta and authorized clinic administrative desk staff.

5. Patient Rights and Medical Record Retention

Patients have the right to request review or correction of their contact details at any time by speaking to the reception desk.

In compliance with statutory healthcare guidelines from the National Medical Commission (NMC), outpatient clinical records are preserved for a mandatory period of 3 years to ensure clinical continuity and patient safety.

6. Contact and Grievances

For questions regarding your data or to update your contact information, please contact: